Troubleshooting

I cannot sign in

Retry Sign in with Microsoft and make sure you use the Microsoft account connected to ClauseWatcher. If you changed accounts, sign out of Microsoft or use the explicit sign-in link again.

A page is missing from the navigation

Some pages require sign-in, a linked company, or the administrator role. Confirm the active company in the user menu and ask an administrator to verify your role.

My URL or PDF is rejected

• URLs must begin with http:// or https://.
• Quick-check PDFs must be 25 MB or smaller.
• Submit either a URL or a PDF, not both.
• Make sure the selected service belongs to the selected company or brand.

Analysis is still pending

Capturing and reviewing a document happens in the background. Keep the progress page open briefly or return to the document later. If the source table shows no source, add one first.

I created a duplicate

Brand and company forms show similar-name suggestions. If a duplicate was still created, move or remove dependent products/documents before deleting it. Avoid changing slugs unless you also update saved app links.

Billing did not update immediately

Complete the external checkout or customer portal flow, then return to ClauseWatcher. Subscription updates can arrive asynchronously and may be announced by an in-app notification. Refresh the company or profile page if needed.

Search does not find a help page

The help site uses an in-browser search index. Wait for the docs page to finish loading, then try a shorter term such as PDF, billing, brand, or trust score.